① Ability to cope with huge amounts of data
② Specialized for recruitment business hence easy data classification and search
③ High customization of the system to fit our business flow
PERSONNEL CONSULTANT MANPOWER(THAILAND) CO., LTD. has the longest history in Thailand as a Japanese recruitment company. In 2011, the company made more than 2000 placements, which is one of the best results in the industry. In addition to that, for eight consecutive years from 2007 to 2015, they ranked the company with the most placements, and they received awards from the Ministry of Labor acknowledging the company’s results. We interviewed Mr. Odahara, the representative of the company, to understand more about their process of shifting to PORTERS and the results they have seen since then.
――First, please tell us about your company
We are a recruitment agency established in Bangkok in 1994 and have the longest history in Thailand. At the time of establishment, it was the beginning of a boom of Japanese companies entering Thailand and since then we have built relationships with several thousand Japanese companies. Company representatives stay in Bangkok for a certain period of time then relocate elsewhere, but we are based in Bangkok and therefore we may be more familiar with client companies than the newly stationed representatives. The experience and knowledge of recruitment business in Thailand, together with our long history enables us to understand hiring companies’ needs in detail and provide them with accurate recruitment advice.
――How has the scale of business expanded since establishment?
At the time of establishment, we started with four people, two Japanese and two Thai, but now we have 15 Japanese staffs and 75 Thai staffs, which is about 23 times growth.
――Please tell us the process of implementing PORTERS?
When we founded our business in 1994, Windows had just been released and there was no management software. So, at first, we used Microsoft Access to manage our own client and candidate information. Then we partnered with a software development company to develop a management system from scratch specifically for our company and we used that for about 15 years. However, in recent years, it became difficult to keep up with changes in computer performance, and we noticed that the system was becoming increasingly inconvenient as performance declined. At that time, I found out about PORTERS which is cloud based and decided to implement it.
――Specifically, what kind of inconveniences did you experience with the previous system?
Slower system speed and limited data capacity. Also, it was not originally designed for a recruitment agency, and the specifications were decided only by the software company and ourselves; therefore some of the necessary functions were not implemented and workflow could not be standardized. Another issue was the high maintenance cost of the system.
――What are your thoughts after switching to PORTERS?
I feel that the operating speed of the system has improved significantly. Also, we have a huge amount of job data and candidate data accumulated since 1994, we appreciate that PORTERS handles even such a large amount of data. We are able to maintain high performance and I feel that it has become much easier to classify data. PORTERS is based on deep understanding of recruitment business and therefore quite a functional system for recruitment business. For example, the organization of Job data and Candidate data, the search function, they make it very user friendly. The fact that we can customize it to fit our company requirements makes it extremely favorable to us.
